enterprise
Customer Self-Service Portal for Regional Energy Cooperative
Regional Energy Cooperative · Energy & Utilities
Deployed a comprehensive PowerApps Portal integrated with Dynamics 365 CRM to enable 50,000+ customers to manage their accounts, submit service requests, and access billing information 24/7.
Regional Energy Cooperative needed to modernize their customer service operations and reduce call center volume. We implemented a PowerApps Portal solution that integrates seamlessly with their existing Dynamics 365 CRM system, providing customers with a complete self-service experience.
The challenge
High call center volume, outdated customer portal, disconnected systems between CRM and customer-facing applications, and lack of mobile-friendly self-service options for 50,000+ customers.
Our approach
We designed and deployed a modern PowerApps Portal that provides authenticated customers with real-time access to their account information, billing history, and service request management, all integrated with Dynamics 365 CRM.
Implementation
- PowerApps Portal with custom branding and responsive design
- Azure AD B2C integration for secure customer authentication
- Real-time CRM data synchronization for account information
- Automated service request routing via Power Automate
- SharePoint integration for document storage and retrieval
- Power BI embedded dashboards for usage analytics
- Mobile-responsive design for smartphone and tablet access
- Multi-language support for diverse customer base